Sunday, 2 June 2013

‘don’t forget my uncle’ - Mobile Case studies #2


 
Following on from my previous post here are some case studies from the Mobile Travel takes off Google London event.
Mark Freeman from mobile specialist agency Movement took the audience through a number of case studies.
One point I really liked was his ‘don’t forget my uncle’ slide. Mark’s uncle doesn’t own a smartphone and still books via the telephone using a brochure or responding to a DM. Something I and the team have to be constantly mindful of with our customers.
That warning aside he took us through a few examples that the convergence of smartphones, chunky bandwidth networks and creativity have created. 
Road Buddy was one case study. This is a mobile app that plots safe routes to walk home. Pulling in data from the crime database API, in theory, it helps avoid areas that have been crime hotspots.
It was mentioned that the more savvy criminal may use the data to target victims even more effectively.
Douche Parking is an app and website designed to name and shame poor parking. In Russia obstructive parking is a real social problem.
Users upload images of offending cars to the website. The clever bit is the images are then distributed via display advertising to users in the area based on their location. Digital naming and shaming with full social share function.
The geo targeting element to this strategy is the genuine killer app and give the shaming component actual social equity.

Mobile Travel takes off - Google London event


I popped along to the Mobile Travel takes off event at Google London on Wednesday 15 of May.
Aimed at the who’s who of UK online travel I guess it was inevitable I’d bump into lots of former travel clients from my agency side days.
Below and coming up in future blogs are my main takeouts from the afternoon.

Google London Mobile Travel

Mobile no longer *just* end of funnel transactional
Google are really pushing the fact that there is a trend towards mobile being the start of the discovery stage of the travel funnel, not just the transactional stage.
Yes there are the last click ‘I need a hotel tonight’ last minute transactions that  are on the whole really good at fulfilling but, with their statistic of 47% of all UK travel transactions starting on mobile, more attention needs to be to the top of the funnel ‘needs inspiration’ user.
Desktop sites are fulfilling this task excellently on the whole but Google explained often the user experience on most mobile site versions drops the user mid funnel, not good for the more fluffy user who is just whimsically in dire need of inspiration.
Google’s enhanced PPC campaign  already deals with serving a different “ad based on geo” location and device type amongst other things which in part can help with this issue but if the site the user lands on isn’t up to the task it’s a wasted visit.
As a footnote, it’s interesting to see Lastminute.com’slatest TV campaign encouraging users directly to their mobile site and be inspired (e.g. the 20 second Paris ad, rumour has it is unfortunatly the only recent 10 second ad for them that hasn't really performed).